• Why is the information I looked at yesterday different now?

    We’re always updating the site according to stock, accuracy, and pricing. As a result, all prices and descriptions listed are subject to change without notice (although they rarely do). Any product may be removed from a current sale at any time.

  • Where is my order confirmation?

    When you press send, so do we! Your order confirmation is sent to the email address you listed in the billing section as soon as you place your order. If you don’t receive a confirmation, please check your spam folder.

  • Do you accept international orders?

    We do accept international orders, but we only ship to US and Puerto Rico addresses for now. We will gradually open for sales in other countries, so stay make sure to keep updated with our newsletter!

  • How do I track my order?

    If you leave your e-mail or phone number as your contact information during the ordering process, you will receive a shipping confirmation notice via email or SMS when your order has left the warehouse. We'll include information so that you can track your order.

  • Why does my order have sales tax?

    Mustad is required by law to collect sales and use tax on total taxable product as well as shipping and handling charges for orders in the following states: Florida, New York, Alabama, Arkansas, and Oregon.

  • How do I change or cancel my order?

    We begin processing orders right away and are unable to make changes. If you need to cancel an order, please contact us. We’ll do our best to catch it before it goes out!

  • How do I place my order?

    To place an order, simply browse our online catalog for products or use the searchbar at the top of each page. When you have found your product, select size, color, and weight then click “Add to Cart”. When you are ready to checkout, click “Cart” in the upper right-hand toolbar then select “View Cart & Checkout." Confirm that you’re finished shopping by reviewing your selections, then click “Proceed to Checkout.”

  • Why can't I buy all products online?

    We are working hard to make all products available for sale online and are releasing new and existing products to the store regularly. Stay updated on our incoming collections by signing up for our newsletter!