What is your return policy?
If, for any reason, you are not satisfied with your purchase, you may return it for a refund within 30 calendar days from receiving the product. The product must be in new and unused condition and contain the original packaging. Customers are responsible for the shipping costs. Please contact us to get a return authorization form with instructions on how to return the product.
How long will it take to process my return?
We usually process your return within two business days after receiving the product. After inspection, your refund will be processed and credit will be applied back to your credit card or PayPal account. Depending on your credit card company, it may take between 2-10 days before you see the credit applied to your account.
Can I exchange a product?
If you've received the wrong product, please return the original product and place a new order online.
What is Mustad's warranty policy?
All MUSTAD rods are covered by a three-year warranty against any production fault unless different conditions are specified. Mustad Rod warranty is valid exclusively upon showing the original purchase receipt, and exclusively for the original owner of the rods. This warranty IS NOT VALID FOR RODS PURCHASED SECOND HAND (USED) even if less than 3 years old from the original purchase date. Every rod that might be eligible for a replacement or refund needs to be handed back to the dealer...